ServiceNow

BY: Andrés González de la Teja

Profile: Computer Science Engineer

ServiceNow Certified System Administrator.

ServiceNow is a cloud-based system that provides software as a service (SaaS) for technical management support. The company specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM), allowing users to manage projects, teams and customer interactions via a variety of apps and plugins.

ServiceNow can integrate with other tools easily. For example, users can perform VMware AirWatch tasks from within the interface. ServiceNow also provides an app store of tool offerings from third parties.

I have been working with ServiceNow for the past 5 years and have not found another tool alike. It is too open for developers to work on and constantly brings big and small updates with new innovative features and hot fixes.

Have participated in 6 Implementations for different modules of ServiceNow

2 for ITSM

2 for ITBM

2 for Service Portal

Most of the companies already own and practice the ITSM suite which is to manage entirely the company’s needs when doing requests, pushing production changes, and fixing something through incidents.

There is an active and open community to any developer or system administrator that wants to get involved with ServiceNow. It also it pretty interactive and supportive to anyone who wants to learn.

Challenges

Must deal with new experiences implementing modules and understanding new features of ServiceNow to constantly bring the best approach and expertise for proposed solutions for clients.

Manage day to day communication with different teams across the globe with their respective time zones.